The Physio Corner is committed to protecting the privacy and confidentiality of your personal and health information.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you access our physiotherapy services, website or online booking system.

Information we collect

To provide physiotherapy services, we may collect personal and health information including:

• Your name, date of birth and contact details

• Emergency contact details

• Medicare, DVA, TAC, WorkCover or other relevant funding and insurance information

• Medical history, current and previous health conditions, medications and other relevant health information

• Information about your injury, symptoms, treatment and progress

• Clinical notes, assessment findings and treatment plans

• Referrals, reports, correspondence and relevant medical documentation

• Appointment and payment information

• Information you provide through our website, online booking system or forms

We only collect information that is reasonably necessary to provide our services or operate the practice.

How we use your information

Your information may be used to:

• Provide and manage your physiotherapy care

• Communicate with you regarding appointments and treatment

• Maintain accurate clinical records

• Process payments and eligible Medicare, private health or third-party claims

• Communicate with other healthcare professionals involved in your care where appropriate

• Prepare reports or correspondence where required or authorised

• Meet our professional, legal and regulatory obligations

• Manage and improve our practice and services

Sharing your information

Your personal and health information will not be shared with third parties unless you have provided consent, the disclosure is reasonably necessary for your care and permitted by law, or we are otherwise required or authorised by law to disclose it.

With your consent, relevant information may be shared with healthcare providers involved in your care, such as your GP, specialist or other allied health professionals.

Information may also be provided to relevant funding, compensation or insurance bodies, such as Medicare, DVA, TAC, WorkSafe/WorkCover or private health insurers, where required to provide or claim for services.

Storage and security

The Physio Corner takes reasonable steps to protect personal and health information from misuse, interference, loss and unauthorised access, modification or disclosure.

Patient information and clinical records are stored electronically using Nookal, our practice management system. Nookal is used to manage information including patient details, appointments, clinical notes, forms and relevant correspondence.

Other secure third-party service providers may also be used where necessary for the operation of the practice. These providers may have their own privacy policies regarding the handling and storage of information.

Clinical records are retained in accordance with applicable legal and professional requirements.

Accessing or correcting your information

You may request access to personal information held about you or ask for information to be corrected if you believe it is inaccurate or incomplete.

Some limitations may apply where access is restricted or permitted to be withheld by law.

To request access to or correction of your information, please contact The Physio Corner.

Website and online services

When you use our website or online booking services, certain technical information may be collected by our website, booking or analytics providers.

Third-party services used by the practice may have their own privacy policies governing how they process information.

Privacy concerns and complaints

If you have a question, concern or complaint about how your personal or health information has been handled, please contact:

The Physio Corner Email: hello@thephysiocorner.com.au

We will endeavour to respond to privacy concerns promptly and appropriately.

If you are not satisfied with our response, you may also be entitled to contact the Office of the Australian Information Commissioner (OAIC).

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to our services, systems or legal obligations.

Last updated: October 2026